Can I only place an order on the Vetco website?
Besides our website you can place an order on WhatsApp or by calling on +918800579239
Do you offer any grooming services?
Yes, we have grooming services and other pet services available through our service partners in Delhi NCR area.
How do I cancel an order I have placed?
While the order is being processed please email us at [email protected] with the reason for cancellation and our team will handle your request.
How do I claim my discount for services?
After your order is processed you will receive a PDF voucher by email. Upon completion of the service present the voucher to the vendor to claim your discount.
How do I redeem vouchers?
Simply print and present the voucher or e-voucher on your phone that has been purchased to the vendor to claim your discount! All instructions and redeem information and terms and conditions are listed on the voucher.
When will I receive my voucher?
Once the order is processed you will receive the voucher via email. Alternatively, you can view and download all your vouchers from the ‘Downloads’ section in the user profile.
How long is my voucher valid for?
After purchasing the voucher you can check the expiry date written under the voucher code in the voucher. In most cases there is a limit of 2 months to redeem the offer.
How many times can I redeem a purchased voucher?
Each purchased voucher can only be redeemed once. Upon redemption the voucher is null and void.